This site and all its content and products are not intended for users under the age of 18. You must be 18 years or older to purchase from our store; this includes booking a tarot reading, healing or learning content.
All exchange is due before you receive any goods or services from the shop unless otherwise agreed to in a written discussion between us.
We are not medical, legal, financial or mental health professionals and make no claim as such. You are responsible for any actions you take following your reading, healing or working through our learning content. Please note that any advice, service, or goods purchased or freely given is not a substitute for medical, financial, or legal advice.
Unless otherwise noted, all content on this website, Esoteric Studies Institute, is copyrighted under United Kingdom law per the date of posting and is the property of Esoteric Studies Institute. All rights reserved. You are prohibited from using any of the content herein without the express written permission of Esoteric Studies Institute.
We operate a 12-hour cancellation policy. If you cancel an appointment over 12-hours in advance, we will not charge you for the missed session. If you cancel after that, or if you cannot attend, you will still need to pay for the appointment as we have committed the time.
If you are over 15 minutes late and have not contacted us, we will assume you are not coming and will consider that cancellation without notice.
We recognise that emergencies happen, even if they are rare. If you know that you might not make an appointment, please let us know when you book it. We will try to be more accommodating in such circumstances. Similarly, if a genuine emergency prevented you from attending, and also from letting us know, we could consider waiving or reducing the cancellation fee.
Should you repeatedly make and cancel appointments, we might ask for a non-refundable pre-payment. We wound not refund this payment, even if you cancel ahead of the usual 48-hour window.
If we cancel
Occasionally, circumstances might prevent us from delivering a session as agreed. We will give you as much notice as possible if this happens. We will not charge you for appointments we cancel and will do our best to re-book at a time that best suits you.